In order to properly deploy the security software within your enterprise you will need to have the administrator for your BES to enable a few items. Additionally you will need to make sure that you use compatible Blackberry phones. Below is a typical checklist prior to usage within your enterprise.
For BES Administrators:
1. You will need to allow blackberry devices reach the following domains:
The server domain names involved in the installation process are both:
https://service.myKryptofon.com
https://update.mykryptofon.com
Access to both these domains is needed.
2. Allow TCP and UDP, SIP and RTP, and have port 5060 open.
Note:
If you experience connectivity problems, you may need to check with your BIS or BES server administrator. The Blackberry security software requires a UDP connection on several ports in the 4000 to 6000 range, as well as a TCP connection on ports 80 and 443.
For Blackberry Mobile Devices:
- BlackBerry 9650 - OS 6.0.0.524, 6.0.0.600
- BlackBerry 9700 - OS 6.0.0.526, 6.0.0.600 or newer
- BlackBerry 9780 - OS 6.0.0.526, 6.0.0.600 or newer
- Blackberry 9800 - OS 6.0.0.600 or newer
- Blackberry 9900 - OS 7.0.0.xxx
- Blackberry 9930 - OS 7.0.0.xxx
Note: Due to the lack of resources within several Blackberry models as well as bugs with various firmware versions we are only able to support a select number of blackberry phones that meet our rigorous standards for call quality. We are continually evaluating different models for performance and stability. If you enterprise has a specific model that is not supported contact our customer support for updates regarding newer models.
For your Mobile service Provider:
1. Usage of GSM 3G/4G Data preferable
2. Use Blackberry Corporate Data Plan
3. Use unlimited data plan preferable