In the course of using the headset it you may have inadvertently put it into a different mode. If you are using the GN1000 lifter with the PRO 920 you want to make sure that it is in the correct mode to use the GN1000. Follow these steps to get it in the correct Remote Call Control mode.
If you have questions about your phone's compatibility and which accessory is required for your phone feel free to start a chat session or call us 703-766-6363. Global Teck Worldwide provides an optional ProSetup Service that walks you through the complete installation of any headset on our website. All items mentioned in this article are available online for purchasing.