Wireless Headsets do work with Mitel 5330 and Mitel 5340 IP Phones. As long as you are using one of the major headset manufacturers (Plantronics, Jabra, VXi or Sennehieser).
The tricky part for some users of Mitel phones is the programming and set up of the IP phone itself. Mitel IP telephones come with various settings, options and features that can be enabled/disabled and sometimes they can conflict with wireless headet usage. Customers have contacted us with this scenario: "All is working well, but I have a question on functionality. It appears that the wireless lifter works and takes the phone off the hook, but I get no dial tone; I must press the speaker button. Additionally, I must press the speaker button to hang up. Is this expected?"
Here are a couple of tricks our techs have found specifically with the 5330 and 5340 phones.
If you have questions about your Mitel phone compatibility and which accessory is required for your phone feel free to start a chat session or call us 703-766-6363. Global Teck Worldwide provides a ProSetup Service for $35 that walks you through the complete installation, configuration and troubleshooting of any headset purchased on our website. If you purchased your headset on our site have your order number handy when contacting tech support for free support.
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