Echo is typically a result of audio levels that are too high in both the Toshiba telephone and Plantronics headset. When both audio levels are set to “max” (on the phone and headset) a feedback or “echo” of your voice is heard through the headset. This problem can be easily corrected. Below are the three most common fixes for echo issues. Start with number (the easiest) fix. For users who would rather have one of our Headset Experts assist you over the phone contact us at 703-766-6363. A $35 service fee is applicable for the session.
Depending on your Plantronics wireless headset you will find the settings for the microphone either on the bottom of the base, on the back of the base or in a hidden compartment on the side of the base (Savi series). Look for the microphone icon.
If you have arrived at this step it is because your Toshiba IP phone has a Headset setting that needs to be adjusted. This will require going into the Toshiba's phone settings and doing some programming. Right now it seems as if your Toshiba IP phone has the headset microphone transmit level too high and you hear yourself in the headset. Below you will find steps to adjust those settings.
Ensure that the handset is on the phone and that you are not on a call when performing the following steps.
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