Windows Mobile - Troubleshoot - Snapsoft "service unavailable"
Article ID: 6226

Question

Customer is not able to connect to server. Getting a error of "service unavailable"

Answer

Customer had issues with connectivity and "service unavailable" error. Problem was corrected and customer can now communicate on device with no issues. To fix this problem on other devices please follow the instructions below.


1. Go to "file explorer" on PDA and locate the file "cafile.pem"

2. Rename it to "cafile". Now move this file to the Snapsoft folder as specified below.

3. Overwrite the existing cafile on your PDA (program files/Elbit Systems/Snapsoft)

 

4. Close the Snapsoft program if open. 

 

5. Restart the PDA.

 

6. Launch the Snapsoft program.

related articles

Blackberry Security Software for deployment on BES
Changing Blackberry firmware version
Crypto Software - How to make a secure call
Crypto Software - How to receive a secure call
Introduction to - ParleySec - Secure Communications for Smartphones
How to use ParleySec - Secure Communications software
Secure Chat with Kryptofon software
Buttons and Icons of the Secure Mobile software explained
Advanced Controls and Configurations for Secure Mobile - Kryptofon
Requirements for using Blackberry Secure Mobile software

Article Details

Views: 11852	Created on: Mar 07, 2011 Date updated: Mar 07, 2011
Posted in: Blackberry support Tagged: snapsoft security, troubleshoot

Poor 1 2 3 4 5 Outstanding