The following Cisco SPA phones do not have the EHS (Electronic Hook Switch) feature; Cisco SPA 501G, 502G, 504G, 508G, 509G IP phones. Therefore you will need to use the "lifter" with those Cisco phones . See additional notes below for additional details.
Wireless headsets are designed to be compatible with all Cisco phones. The trick is to know which accessories are required for your specific model. For example, Wireless headsets come with a base station that interfaces with the telephone and your handset. This allows you to use the wireless headset or the handset as needed but it in order to answer calls directly with the headset you'll need the "lifter" to answer/disconnect calls. Without the "lifter" you will need to manually answer all calls at the phone first before using the wireless headset. The "lifter" makes taking calls convenient and easy. You'll find several recommend headsets that include the lifter bundled with the wireless headset below.
1) If you want to roam around the office with your headset you will need the "lifter" accessory. This accessories allows you to pickup/hangup directly from the headset. If you do not purchase the "remote lifter" the headset will still work but you will need to manually pickup calls at the telephone prior to using the headset. The Jabra remote lifter is the GN1000 and the Plantronics remote lifter is the HL-10.
If you have questions about your Cisco phone compatibility and which accessory is required for your phone feel free to start a chat session or call us 703-766-6363. Global Teck Worldwide provides a ProSetup Service that walks you through the complete installation of any headset on our website. All items mentioned in this article are available online for purchasing.
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