Support Center Home > Support Topics> Article: Headset setup instruction for using EHS cable with Aastra Phones - 6753i, 6755i, 6757i, and 6757i

Headset setup instruction for using EHS cable with Aastra Phones - 6753i, 6755i, 6757i, and 6757i

Article ID: 71433 Email Print
Question
What is required to use EHS (electronic hook switch) with my Aastra phone ( 6753i, 6755i, 6757i, and 6757i)?

Answer

Many users find it useful to use EHS - Electronic Hook Switch for answering calls through the wireless headset rather then the older mechanical "lifters". When using the following Aastra phones: 6753i, 6755i, 6757i, and 6757i you need to enable DHSG settings on both the wireless headset as well as the Aastra phone.  You will also need the correct DHSG cables.  We provide a kit for both Plantronics DHSG and Jabra DHSG wireless headsets

Note: For Jabra wireless headset you will need to configure the Remote Call control to "DHSG".  The default mode is "auto".DHSG_cable_for_plantronics_aastra

Configuring the Aastra Phone

  1. On the phone go into Options (you may need the admin password)
  2. Select "Preferences"
  3. Select "Set Audio"
  4. Select "DHSG"
  5. Select "Done"

TIP: When installing the wireless headset try to install the items the following order:

  1. Configure DHSG settings on phone first
  2. Install the cables between the phone and wireless base without the power adapter into the base unit
  3. Connect power last adapter to wireless base unit
  4. Restart the Aastra phone
  5. You can now use the wireless headset

If you have questions about your Aastra/Mitel phone's compatibility and which accessory(s) are required for your Aastra feel free to start a chat session or call us 703-766-6363. Global Teck Worldwide provides a ProSetup Service for $35 that walks you through the complete installation and configuration of any purchased headset on our website. If you purchased your headset through our website have your order number available.

 

 


related articles

Article Details
Views: 3421 Created on: Nov 12, 2015
Date updated: Nov 12, 2015

Poor Outstanding