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An error in which "tunnel" or "DNS" failed is generally an indication that you can not estabilish a connection to the internet.This can be due to APN settings not properly setup on the device.If you have a Blackberry device go to the following settings and make sure that you have the correct APN se...

Posted in: Blackberry support

What is required to use your software with my Blackberry Smartphone?

7622 views

To successfully use this software with your phone you will need have a few simple items in place prior to usage. They include the following:Compatible Blackberry Smartphone (see list below)Internet Data plan 3G/4G or WiFi serviceConfigure the APN setting on the BlackberryMinimum of two users of th...

Posted in: Blackberry support

How can I personalize or change the settings within the Kryptofon software?

8442 views

See video demonstration below: ...

Posted in: General Questions, Blackberry support, How to Videos

What is required to deploy your security software within my enterprise that has a BES (Blackberry Enterprise Server)?

8549 views

In order to properly deploy the security software within your enterprise you will need to have the administrator for your BES to enable a few items. Additionally you will need to make sure that you use compatible Blackberry phones. Below is a typical checklist prior to usage within your enterprise...

Posted in: Blackberry support

Customer is not able to connect to server. Getting a error of "service unavailable"

11849 views

Customer had issues with connectivity and "service unavailable" error. Problem was corrected and customer can now communicate on device with no issues. To fix this problem on other devices please follow the instructions below. --> --> -->1. Go to "file explorer" on PDA and locate the file "cafil...

Posted in: Blackberry support

How do I change the Blackberry on my phone to one of the compatible ones with your software security?

9989 views

You can proceed to the link below for details on how to change the firmware on your blackberry. http://www.blackberrycool.com/2010/01/12/how-to-upgrade-your-blackberry-os-software-2010-version/...

Posted in: Blackberry support

What do I need to do to get receive a secure call with the smartphone security app?

8927 views

See video below: ...

Posted in: Blackberry support

What does your ParleySec Security software for Blackberry do?

9994 views

A brief introduction to recent news articles about hacking followed by the features of the software and making a secure calls. ...

Posted in: Blackberry support, How to Videos

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