Support Center > Support Topics> Tagged: troubleshoot
Tag: troubleshoot
30 Articles
Orange arrow How do I fix the GN1000 lifter which won't go down?

  This article is for customers whose lifter is not lowering. In many cases the problem happens shortly after purchasing the product. The video demonstration below will help you restore normal functionality to your GN1000 lifter. Popular Remote Answering Lifters: Jabra GN1000 ...
Orange arrow What do I do if my CS55 is malfunctioning? How can I get a replacement headset because the one I have is still under warranty?

  Plantronics has a very simple and easy process for getting a replacement headset.-->-->1. Go to the website link below and fill out the Quick Service Form. You may be required to create an acccount (free of charge).-->>-->2. If proof of purchase is r...
Orange arrow How do I use the ParleySec software?

  Below is a video demonstration of the features, menus and how to use the security software. ...
Orange arrow How can I chat securely with other users with the secure smartphone software?

  See video demonstration below:...
Orange arrow What do the buttons/icons of the kryptofon software do?

  See video demonstration below: ...
Orange arrow How do I setup the Jabra GN9125 Wireless headset with my telephone?

  View a video demonstration of how to setup the Jabra GN9125 on a telephone. This video demo will also provide answers on common troubleshooting steps if your wireless headset is not working properly with your phone....
Orange arrow How can I get my wireless headset to work with my 5330, 5340 IP phone?

  Wireless Headsets do work with Mitel 5330 and Mitel 5340 IP Phones. As long as you are using one of the major headset manufacturers (Plantronics, Jabra, VXi or Sennehieser). The tricky part when using Mitel telephones is the programming and set up of the IP phone itself. Mitel IP telephones come...
Orange arrow How to optimize the Poly Plantronics Voyager 5200 UC with the Plantronics Hub Mobile App?

  How to optimize the Poly Plantronics Voyager 5200 UC with the Plantronics Hub Mobile App Now that you’ve got your hands on the incredible Poly Voyager 5200 bluetooth headset, it’s time to improve the quality of your life. 🎧 Plantronics Voyager 5200 UC bluetooth headsets are availa...
Posted in: How to Videos

Orange arrow How can I fix problems with my bluetooth device not working properly with my PC.

  Why so many problems with my Bluetooth device? Do you have a Bluetooth device that's not working properly? If so, don't worry - you're not alone. Many people experience problems with their Bluetooth devices from time to time. In this article, we'll discuss some of the most common Bluetooth problem...
Orange arrow Does the "one touch" work with the "lifter" or do I need to lift the handset before the one-touch works?

  When you are using a wireless headset you can answer or disconnect by pressing the headset's answer/disconnect button as long as you use a Remote Lifter with your wireless headset. Below is a demonstration of using the GN1000 with Jabra wireless headsets. If you are looking to roam around the offi...
Posted in: How to Videos

Orange arrow How do I setup the wireless headset with my telephone?

  See Part 1 and Part 2 of the video demonstration below for step-by-step instructions that will get your wireless headset up and running. This video can be used for learning how to setup the GN9330e, GN9120, GN9125, GN920, GN9350 as well as other headsets to your telephone....
Orange arrow How do I elminate or troubleshoot echo problems with my Plantronics wireless headset on a Toshiba IP Phone - 5000 series?

  How to Fix Echo Problems with Plantronics Wireless Headset Echo is typically a result of audio levels that are too high in both the Toshiba telephone and Plantronics headset. When both audio levels are set to “max” (on the phone and headset) a feedback or “echo” of your ...
Orange arrow How do I reset my Jabra PRO headset - 920, 925, 930, 935. I just keeps beeping all the time.

  Sometimes after a power outage the headset will lose sync with the headset's base unit. If you hear a constant ringtone or beeping in the headset you will need to perform a full reset. This reset is only for the Jabra PRO series (920, 925, 930, 935). It will allow the headset to "sync" again wit...
Orange arrow How to optimize video image of Poly Studio P5 and Studio P15 Webcam?

  How to optimize video quality with Poly Studio P5 and Studio P15 Webcams The tutorial will show you how to use the Poly Lens App to get the best picture when using enhanced lighting such as a ring light or key lights with Studio P5 and P15. In this video, we’ll teach you how to get the...
Posted in: How to Videos

Orange arrow How do I fix the Jabra Lifter? It goes up and down randomly.

  The Jabra wireless headsets are designed to work with various telephones. Most phones will work fine with the default setting on the wireless headset. If your lifter is acting erratic you will need to change the "default mode" for the Remote Call control within the settings of the wireless headset...

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