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29 Articles
Orange arrow How do I download the Kryptofon Secure Mobile app to my Blackberry?

6872 views
  See the video demonstration below: ...
Orange arrow How to answer a second line if using a headset on. Is there buttons for that capability on the headset.

9555 views
  1. Short answer: If you purchase a wireless headset AND the remote answering accessory you will be able to automatically answer calls from the headset. The wireless will pickup the line that is ringing. If you want to switch back to different lines or transfer you will need to perform that functio...
Orange arrow Which headsets are compatible with the Cisco 7940, 7941, 7960, 7961, 7970 IP phones?

20822 views
  Both Wireless and Corded headsets can be used with Cisco 7940, 7941, 7960, 7961, 7970 IP phones. The trick is to first determine which type of headset (wireless vs. corded) you want to use. Once you have decided which type of headset you will be using the last step is determining the correct acce...
Orange arrow Is there a way to connect the GN 9350e Jabra wireless headset to a Cisco SPA 504G phone so you can answer a call without having to use a receiver lifter?

13631 views
  The following Cisco SPA phones do not have the EHS (Electronic Hook Switch) feature; Cisco SPA 501G, 502G, 504G, 508G, 509G IP phones. Therefore you will need to use the "lifter" with those Cisco phones . See additional notes below for additional details. Wireless headsets are designed to be com...
Orange arrow How do I fix the GN1000 lifter which won't go down?

21795 views
  This article is for customers whose lifter is not lowering. In many cases the problem happens shortly after purchasing the product. The video demonstration below will help you restore normal functionality to your GN1000 lifter. Popular Remote Answering Lifters: Jabra GN1000 ...
Orange arrow Do you have a wireless headset, that has a EHS (electroinc hook switch) that works with the mitel phones?

12047 views
  Not all wireless headsets are compatible with Mitel phones. And only a handful of Mitel phones support EHS (Electronic Hook Switch) functionality. Below is a list of Mitel phones and the appropriate headsets that are compatible with the corresponding Mitel phones. For Mitel 5300 series including...
Orange arrow How can I get my wireless headset to work with my 5330, 5340 IP phone?

36735 views
  Wireless Headsets do work with Mitel 5330 and Mitel 5340 IP Phones. As long as you are using one of the major headset manufacturers (Plantronics, Jabra, VXi or Sennehieser). The tricky part when using Mitel telephones is the programming and set up of the IP phone itself. Mitel IP telephones come...
Orange arrow How do I hookup a Corded headset to my phone?

17604 views
  See video demonstration below for additional details on how to connect a Direct Connect headset to your phone. Popular Direct Connect headsets: Plantronics HW710 Direct Connect Jabra 2320 Direct Connect Jabra 1520 Direct Connect Jabra 2420 Direct Connect ...
Orange arrow How to pick the right devices (headset, speakerphones) for remote working

2514 views
  🎧 🎧 Work From Home - Remote Working - Hands-Free Devices - Speaker Phones, Headsets, Bluetooth and other considerations before making your purchase. In our very first livestream we talk about the Work From Home environment, wireless technologies, the differences between DECT and Bluetooth, and qu...
Orange arrow How do I setup the wireless headset with my telephone?

11612 views
  See Part 1 and Part 2 of the video demonstration below for step-by-step instructions that will get your wireless headset up and running. This video can be used for learning how to setup the GN9330e, GN9120, GN9125, GN920, GN9350 as well as other headsets to your telephone....
Orange arrow How to Pair a Bluetooth headset or handset with the Mitel Bluetooth Module?

149011 views
  Pairing a Bluetooth headset or Handset to Mitel Bluetooth Module Initial Pairing: First ensure that the battery of the Bluetooth device to be paired is at least partially charged. Press and hold the pairing button on the back of the Bluetooth Module for 5 seconds to activate phone pairing mo...
Orange arrow How do I elminate or troubleshoot echo problems with my Plantronics wireless headset on a Toshiba IP Phone - 5000 series?

72932 views
  How to Fix Echo Problems with Plantronics Wireless Headset Echo is typically a result of audio levels that are too high in both the Toshiba telephone and Plantronics headset. When both audio levels are set to “max” (on the phone and headset) a feedback or “echo” of your ...
Orange arrow How do I reset my Jabra PRO headset - 920, 925, 930, 935. I just keeps beeping all the time.

72091 views
  Sometimes after a power outage the headset will lose sync with the headset's base unit. If you hear a constant ringtone or beeping in the headset you will need to perform a full reset. This reset is only for the Jabra PRO series (920, 925, 930, 935). It will allow the headset to "sync" again wit...
Orange arrow How do I setup or install the Mitel DECT Module and cordless headset with my Mitel 5330, 5340, 5360?

23834 views
  In order to successfully get the Mitel DECT module and Cordless headset to work with your Mitel phone follow the setup instructions below. The instructions below assumes that you have alredy installed the Mitel DECT module on your phone and only need to program your phone so that you can enable the...
Orange arrow Which NEC phones are compatible with the newer Plantronics EHS for remote answering when using a cordless headset?

9530 views
  In order to use a cordless headset that does NOT require the mechanical lifter your NEC phone and NEC switch must also have this feature enabled. Below is list of NEC phones that are compatible. You may also need to activate this feature on your phone if it is not currently activated. If your NE...

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